Business Administrator Level 3
Business Administration Level 3
15 months
Overview
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To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the practice and to portray the practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.Collingwood Surgery
Hawkeys Lane, NE29 0SF
£198.00
Per Week
37.5 Hours
Per Week
Role and Responsibilities
The following are the core responsibilities of this post. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Be the first point of contact for patients and visitors whether this be in person or by telephone.
Book in, amend and cancel patient appointments in line with the practice appointments procedures ensuring optimum efficiency of the appointment system.
Ensure that patients without appointments but who need "urgent consultations" are booked into appropriate slots and referred to a GP where necessary.
Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice's protocols. Print off home visit summary sheets.
Explain practice arrangements and formal requirements to new patients and temporary residents, and ensure procedures are completed.
Register new patients onto the computer system
Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions
Ensure correspondence, reports, results etc are filed electronically in correct patient records.
Ensure reception and waiting areas are kept neat and tidy
Re-stocking of information leaflets as appropriate
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
Required Skills
Organisation Timekeeping IT Skills Punctual & reliable
Required Skills
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.
Required Qualifications
Maths and English, GCSE Grade 4-9 or equivalent
Training
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3Apprenticeship qualification, with training how to: Contribute to the efficiency of an organisation through the support of functional areas, working across teams and resolving issues as requested.
Prospects
Strong progression for the right candidate.
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Business Administration Level 3
Collingwood Surgery
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